12 MB is the largest file size accepted and only JPEG files will work. The recommended file type is .jpg only.

If your file size is too large, you may not be able to upload your photo. If that is not the issue, try using a different web browser. Internet Explorer and Mozilla Firefox sometimes work better than Google Chrome or Safari for the photo upload.

Students whose photos are not accepted for any reason will be notified by email. This will result in a delay in the processing of your Tower ID Card. You will be asked to submit another photo or visit the Tower ID card windows in the Student Services Center to have your picture taken there.

Go to the Tower ID card windows at the Bursar’s Office located in the Student Services Center. The replacement card fee is $20.00, and only cash payments are accepted.

While we realize some students would like to use their preferred email account, for the purposes of uploading your photo and all communications about your I.D. card, we will be communicating through your SJSU email. https://one.sjsu.edu/launch-task/all/my-email

Contact the Tower id Card office at:

• Phone :408.924.1601
• Email :myid@sjsu.edu